The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible. PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Based at Romsey Hospital, PALS provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters. You can write to them at the above address. The Complaints and PALS Team act independently of clinical teams. We liaise with staff, managers and where appropriate other relevant organisations to ensure that your concerns are investigated and responded to in an effective and timely manner.
Further Information
The Complaints and PALS team act independently of clinical teams. We liaise with staff managers and where appropriate with other relevant organisations to ensure that your concerns are investigated and responded to in an effective and timely manner.
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Complaints and PALS Team
5 Sterne Road
Tatchbury Mount
Calmore
Southampton
SO40 2RZ
